RETURN AND REFUND POLICY.

Last updated: March 08, 2021   
Thank you for shopping at Intimately.

Intimately offers free returns for undamaged and unused items. Please contact hello@intimately.co to receive your return label. Please reference your order number and article which you’d like to return. For more information on our return and refund policy, see below.
   
If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. 


Interpretation and Definitions  
 

Interpretation   
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.   

 

Definitions   

For the purposes of this Return and Refund Policy:   
   
   
      Company    (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Intimately.co LLC, 269 West Main Road, Portsmouth RI 02871.   
   
   
      Goods refer to the items offered for sale on the Service.   
   
      Orders mean a request by You to purchase Goods from Us.   
   
      Service  refers to the Website.   
   
      Website refers to Intimately, accessible from www.intimately.co.  
   
      You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.   
   
   
Your Order Cancellation Rights  


You are entitled to cancel Your Order within 30 days without giving any reason for doing so. The deadline for canceling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.   

 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:   
   
   By email: hello@intimately.co   
   
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.   


Conditions for Returns  


   In order for the Goods to be eligible for a return, please make sure that:   
   

  •    The Goods were purchased in the last 30 days   

  •    The Goods are not worn and have all tags attached   

   
   The following Goods cannot be returned:   
   

  •    The supply of Goods made to Your specifications or clearly personalized.   

  •    The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.   

  •    The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.   

  •    The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.   

   
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.   

 

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.   

 

Returning Goods  
We offer free returns shipping. Please email emma.butler@intimately.co to receive your return label. You should send the Goods at the following address:   

 

Intimately
2050 W Ashlan Ave Apt 113
Fresno CA 93705 USA   

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.   
 

Gifts  
 

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.   
 

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.   
 

Contact Us

  
If you have any questions about our Returns and Refunds Policy, please contact us:

By email: hello@intimately.co
 

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